Welcome to CozyHomeStore! At CozyHomeStore (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website cozyhomebedding.com and make purchases from us.

By using our website, you agree to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our website:

  • Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed securely via our payment gateways).
  • Transaction Information: Details about the products you purchase, including order history and payment method.
  • Technical Information: We automatically collect information such as your IP address, browser type, device information, and pages you visit on our site through cookies and similar technologies.
  • Communication Data: If you contact our customer support team (e.g., via email at [email protected]), we may keep a record of that correspondence.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping products to your address.
  • To communicate with you about your orders, account, or any inquiries you make.
  • To improve our website, products, and customer service based on your feedback and usage patterns.
  • To prevent fraud and enhance the security of our website and transactions.
  • To send you promotional offers and updates about new products, if you have opted in to receive marketing communications (you may opt out at any time).

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments (e.g., Visa, MasterCard, JCB, PayPal), shipping orders, and conducting marketing activities. These providers are contractually obligated to protect your data.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, but we will ensure the confidentiality of your personal information is maintained.

4. Data Storage and Security

We take the security of your data seriously. Your information is stored on secure servers, and we implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or destruction.

  • All payment transactions are processed through encrypted connections using industry-standard SSL technology.
  • We do not store your complete payment card details on our servers; this information is handled by our secure payment gateways.
  • While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we work hard to maintain high standards of data protection.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may update or correct your account information by logging into your account or contacting us.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
  • Purposes: Cookies help us remember your preferences, track items in your shopping cart, and understand how you interact with our site.
  • Third-Party Cookies: We may also use third-party services (e.g., Google Analytics) to analyze usage patterns. These services may use cookies to collect information about your online activities across different websites.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your information may be processed in countries outside your residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 56 Tator Patch Road, WILMINGTON, US 28401

Thank you for trusting CozyHomeStore with your personal information. We are dedicated to bringing warmth and comfort to your home, and that includes protecting your privacy.