At CozyHomeStore, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations, and we’re here to help make it right.

Our Return & Exchange Guidelines

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by your original order confirmation or receipt
Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:
  • Shower Curtains (once opened or installed)
These items must be returned in their original, unopened packaging to be eligible for return.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Our team will respond within 1-2 business days with a Return Authorization Number and instructions
  4. Package the item securely in its original packaging
  5. Include the Return Authorization Number clearly on the outside of the package
  6. Ship the package to our returns address (provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchange shipments

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear CozyHomeStore Customer Service Team,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please briefly explain the reason]

Preferred Solution: [Refund / Exchange for (specific product) / Store Credit]

Please let me know the next steps and provide the return authorization number and address.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Final Notes

We process returns and exchanges in the order they are received. During peak seasons, processing may take slightly longer. You will receive email notifications at each step of the process.

Need Help? Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help!

Thank you for shopping with CozyHomeStore. We appreciate your business and strive to make every experience with us warm and comfortable—from browsing to purchase to returns.