Shipping Policy

At CozyHomeStore, we are dedicated to providing you with high-quality, cozy home products that bring warmth and comfort to your everyday life. Our Shipping & Returns Policy is designed to ensure a smooth and hassle-free experience from the moment you place your order to any potential returns. We value your trust and strive to make every interaction with us as comfortable as our products.

Shipping Information

We ship globally, excluding some parts of Asia and remote areas due to logistical constraints. Your order is processed with care to ensure it reaches you in perfect condition.

• Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. During peak seasons or holidays, processing may take slightly longer, but we’ll keep you updated via email.
• Shipping Methods & Times:
  • Standard Shipping: We use DHL or FedEx for fast and reliable delivery. Shipping cost is $12.95. Delivery time is typically 10-15 business days after shipment.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is typically 15-25 business days after shipment. Please note that free shipping may take longer due to the service used.
• Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

If you have any questions about shipping, feel free to contact our customer service team at [email protected].

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from CozyHomeStore. If for any reason you are not happy, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

• Be in its original, unused condition.
• Include the original packaging and all attached tags.
• Be accompanied by your original order confirmation or receipt.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
2. Authorization: Our team will respond within 1-2 business days with a Return Authorization Number and instructions for shipping.
3. Package the Item: Securely pack the item in its original packaging. Clearly write the Return Authorization Number on the outside of the package.
4. Ship the Package: Send the package to our returns address: 56 Tator Patch Road, WILMINGTON, US 28401. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label.

Refund Process

Once we receive and inspect your returned item:

• We will process your refund within 3-5 business days.
• Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.
• Note: Original shipping fees are non-refundable.

Exchange Process

For exchanges:

• We will ship your replacement item once we receive the returned product.
• If the exchange item is of higher value, you will be charged the difference.
• If the exchange item is of lower value, we will refund the difference.
• Standard shipping rates apply for exchange shipments.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the item.

Thank you for choosing CozyHomeStore. We appreciate your business and are committed to making your experience with us warm, comfortable, and stress-free—from browsing to purchase and beyond.